Why Do Organisations Keep Solving The Same Problem Twice?

Overview

Problem solving remains the leading major nonconformity in published IATF 16949 data, accounting for 10.72% of all major nonconformities. Despite significant investment in corrective actions, many organisations continue to experience recurring customer complaints, supplier issues, production disruptions and audit findings.

So why do apparently successful corrective actions fail?

Join Neil Weir, Senior Consultant at SMMT Quality Management, for a practical and thought-provoking webinar that explores one of the biggest challenges facing manufacturing and quality professionals today: identifying and eliminating the true root causes of problems rather than simply addressing symptoms.

Drawing on more than twenty years of experience supporting organisations across the automotive, aerospace and wider manufacturing sectors, Neil Weir will share practical insights into why recurring issues persist, common mistakes made during investigations, and how structured problem-solving approaches can help organisations achieve sustainable improvement.

Whether you're responsible for quality, operations, continuous improvement, supplier development or manufacturing performance, this webinar will challenge conventional thinking and provide practical ideas you can apply immediately to strengthen corrective action effectiveness and reduce recurrence.

• Quality Managers
• Quality Engineers
• Manufacturing Managers
• Operations Leaders
• Continuous Improvement Professionals
• Supplier Quality Engineers
• Team Leaders and Supervisors
• Anyone involved in corrective actions, audits, customer complaints or problem-solving activities

What You'll Learn

• Why corrective actions often fail to prevent recurrence
• The difference between treating symptoms and addressing root causes
• Common mistakes in problem definition and root cause analysis
• Why organisations become trapped in a cycle of firefighting
• The principles behind effective structured problem solving
• How leading organisations use disciplined approaches such as 8D to drive sustainable improvement

Live Q&A Session

The webinar concludes with an interactive Q&A session, providing attendees with direct access to Neil Weir's experience and expertise. Participants are encouraged to bring their own questions and real-world challenges for discussion.

Why Attend?

When problem solving remains the most common source of major nonconformities, it raises an important question: is your organisation solving problems permanently, or simply becoming more effective at managing them?

This free lunchtime webinar will help you assess the effectiveness of your current approach to corrective action, root cause analysis and structured problem solving. You'll gain practical insight into why problems return, what effective problem solving looks like in practice, and how disciplined approaches such as 8D can help prevent recurrence and drive lasting improvement.

The most expensive problems are often the ones organisations believe they have already solved. Join us to discover how to move beyond containment and firefighting and start achieving sustainable results